I ordered two pendants with a 20% off coupon and free shipping. Totally disappointed and will not purchase anything from this company again. “In our view, the furniture industry may not be immune to this trend. Review #963123 is a subjective opinion of poster. These items may change regularly, so keep an eye out for pillows, gifts, sale items and home decor that have free shipping. As a member, you’ll enjoy the following exclusive benefits: 3% back in Rewards Dollars on qualifying purchases within Pottery Barn’s family of brands. Plus, when some furniture gets to your house, you have to put it together yourself per Ikea! {{Redacted}}. When they should send us a new one and worry about finding the other one on their own time. Cable knit sherpa throw blankets I ordered the desk back in December - and was told it was back ordered with possible shipment in March. Ordered on January 28. Wayfair has 363 options available for two-day shipping. Original review posted by user Oct 24, 2016. It's stressful enough being a first time mom - worrying about furniture delivery shouldn't have to be something I am dealing with right now. Original review: Nov. 14, 2020. We’ve seen Pottery Barn Kids stockings, sleeping bags and more for under $10! Pottery Barn did not respond to HFN’s request for comment at press time. I open the casing and feathers were everywhere. To ship an item to an address other than your billing address, click on the "Ship to Different Address" link in the Shopping Cart for each item and update the recipient information. Because 1. Generally I think the shipping is crazy. Make your rewards program Nationwide in every store period you were the last ones to open up in the mall you had ample time to get on those computers and do your work. ORDER DELAY. Phoned 2nd time - now more than one item on back order. I emailed customer service and never heard back. The Key is the free loyalty program of the Williams Sonoma stores, which include Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams Sonoma, Williams Sonoma Home and Mark and Graham. I called their customer service people, was transferred three times. NEW YORK—Pottery Barn lags behind competitors with its less-than-speedy furniture delivery at a time when many consumers want instant gratification, according to equity research from Barclay’s Capital. DO NOT waste your time or money. I placed two orders for Christmas. As an example, Barclay’s noted that on its website, Pottery Barn has 15 sofas available for express shipping, in either two to four or three to five weeks. Seriously disappointed and considering canceling our order and buying from another company. We've been told by customer service every other week since they missed the first 6 weeks, the delivery would happen on some other random date, which is different with every customer service rep. Some items can be ordered through the store, I'm not 100% sure what the benefit is other than you can return it to the store...some things may have better shipping … They say there are processing it, but no-one comes to pick it up. I hope it was worth the $13 to them! Customer Service is AWFUL!!! Order takes almost 6 months! Review #909860 is a subjective opinion of poster. If you send your order information to support@potterybarn.com I would be happy to see if the order can be delivered sooner than January 23rd. I will never order from them again and will tell everyone! “We believe there is an increasing trade off between quality and speed in consumer behavior: As seen across the apparel industry, the desire by the consumer for immediacy has taken off over the last decade,” the report continued. I will never ever buy anything from this company again and will make sure to tell everyone how awful of an experience this has been. Sounds like weeks. We based our entire nursery around this chair and now we are left with nothing. I constantly have feathers poking out of the pillows. and still not here. She transferred me to the third party shipping company that couldn't help me at all. Buyer be ware - BBB and attorney generals office should be informed of these practices. DownEast sells Pottery Barn “seconds,” or items that have been returned to Pottery Barn that Pottery Barn can’t sell, either because it’s been discontinued or because the item was personalized. Customer to pay for delinquent merchandise and incur the fees associated. We have been sleeping with the mattresses on the floor as if we were poor college students.